- Ganesh Nagar, Pune–Saswad Road, Fursungi, Pune, Maharashtra
- +91 8999257362
- Info@oliayurved.com
Last Updated: September 3, 2026
At OLI Ayurved, we value our customers and strive to provide high-quality Ayurvedic and personal-care products. If you are not completely satisfied with your order, we are here to help.
We accept returns in the following situations:
Due to hygiene and safety reasons, opened, used, or tampered cosmetic and personal-care products generally cannot be returned.
Eligible products must be returned in their original packaging, unused, unopened, and in the same condition in which they were received.
A return request must be submitted within 7 days of delivery.
To request a return, please contact us with your order number, product details, reason for return, and clear photographs or videos of the product and packaging, where applicable.
Email: info@oliayurved.com
Phone: +91 8999257362
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide photographs or videos showing:
After reviewing your request, we may offer a replacement, exchange, or refund, depending on the circumstances and availability of the product.
For health, hygiene, and safety reasons, the following products are generally non-returnable:
Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, the applicable refund amount will be processed to the original payment method, wherever possible.
The time taken for the refund to reflect in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
Original shipping charges are generally non-refundable, except where the return is due to an error on our part.
This may include:
Where a return is approved because of an error on our part, we will provide appropriate return instructions.
Orders may be cancelled only if the cancellation request is received before the order has been shipped.
Once an order has been shipped, it may not be possible to cancel it. In such cases, you may contact us regarding the applicable return procedure.
If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the package, or other circumstances attributable to the customer, a refund may be issued after deducting applicable shipping or return charges.
No refund will be processed for an order that is still in transit or under investigation with the courier service.
Our products are inspired by Ayurveda and are made with carefully selected ingredients. However, individual skin and body responses may vary.
Customers are advised to review the product ingredients and perform a patch test where appropriate before using a product.
OLI Ayurveda cannot accept returns or provide refunds solely because a product does not suit an individual’s skin, hair, or personal preferences, except where required under applicable law.
If you receive a damaged, defective, or incorrect product, we may provide an exchange subject to product availability.
Exchanges are not available for products that have been opened or used unless the issue is determined to be a manufacturing defect or another issue attributable to OLI Ayurveda.
All return and refund requests are subject to verification and inspection.
OLI Ayurveda reserves the right to reject a return or refund request where the product does not meet the eligibility requirements described in this policy.
Nothing in this policy limits any rights available to consumers under applicable Indian consumer-protection laws.
If you have any questions regarding returns, refunds, cancellations, or exchanges, please contact us:
OLI Ayurved
Ganesh Nagar, Pune–Saswad Road, Fursungi, Pune, Maharashtra
Email: info@oliayurved.com
Phone: +91 8999257362
We are committed to resolving genuine customer concerns fairly and providing a smooth shopping experience.
