Privacy Policy

Last Updated: September 3, 2026

At OLI Ayurved, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website oliayurved.com or purchase our products.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

• Full name
• Mobile or telephone number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment-related information
• Information you provide when contacting our customer support
• Website usage and technical information, such as IP address, browser type, device information, and pages visited

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfil your orders
• To arrange delivery of products
• To process payments and refunds
• To communicate with you regarding your orders
• To respond to your questions, requests, or complaints
• To provide customer support
• To improve our website, products, and services
• To prevent fraud, misuse, or unauthorised activity
• To comply with applicable legal and regulatory requirements
• To send promotional communications where you have provided the appropriate consent

3. Payment Information

Payments made through our website may be processed by third-party payment gateways or payment service providers. OLI Ayurveda does not normally store your complete debit card, credit card, UPI, or banking credentials on its own servers.

Payment information is handled by the relevant payment service provider according to its own privacy and security policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and improve our services.

Cookies may also be used by third-party services integrated with our website. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment gateway and payment processing providers
• Courier and logistics partners
• Website hosting and technology providers
• Customer support and communication service providers
• Marketing or analytics service providers, where applicable
• Professional advisers or authorities where required by law

Such information is shared only to the extent reasonably necessary for the relevant business, service, legal, or operational purpose.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, misuse, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal or regulatory requirements.

When personal information is no longer required for these purposes, we may delete or anonymise it, subject to applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information and to withdraw consent where processing is based on consent.

To exercise an applicable privacy right or raise a concern regarding the processing of your personal information, please contact us using the details provided below.

9. Marketing Communications

If you have opted to receive promotional communications from us, we may contact you through email, SMS, WhatsApp, telephone, or other permitted communication channels regarding products, offers, promotions, or updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

10. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms. These third-party websites have their own privacy policies and practices.

OLI Ayurveda is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Privacy

Our website and products are intended for general consumers and are not knowingly directed toward children. We do not knowingly collect personal information from children except where permitted by applicable law and with appropriate involvement of a parent or lawful guardian.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.

Any updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

OLI Ayurved
Ganesh Nagar, Pune–Saswad Road, Fursungi, Pune, Maharashtra
Email: info@oliayurved.com
Phone: +91 8999257362

14. Consent

By using our website, submitting your information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and that your personal information may be processed for the purposes described above, subject to applicable law.